AMI Loyalty Programme Terms and Conditions

GENERAL INFORMATION ABOUT THE LOYALTY PROGRAMME

The AMI Loyalty Programme (hereinafter “Loyalty Programme”) has been designed to reward the loyalty of the guests of the Aminess Hotels & Resorts, managed by Aminess Hospitality Group d.o.o., Ulica kneza Branimira 71E, Zagreb (City of Zagreb), PIN (OIB): 87429101081 (hereinafter “Aminess”).

The purpose of the Loyalty Programme is to enable its members to take advantage of the benefits set out below. The Loyalty Programme requires that members act responsibly and comply with these General Terms and Conditions. By joining the Loyalty Programme, each member of the Loyalty Programme declares that they have read and understood these General Terms and Conditions and accept them in their entirety.

The Programme is not a prize competition or an entertainment service. The rewards of this Programme are certain and every Programme participant who meets the conditions is entitled to various benefits.

The AMI Loyalty Programme applies to the following Aminess facilities

Aminess reserves the right to change and supplement the list of the facilities participating in the Loyalty Programme at any time, as well as the list of benefits and restrictions.

1. WHAT IS THE LOYALTY PROGRAMME?

The AMI Loyalty Programme: The AMI Loyalty Programme has been designed by Aminess to provide its members with all the benefits stated in these Terms and Conditions. All rights to the Loyalty Programme are vested exclusively in Aminess.

Stay: The period of time between arrival (check-in) and departure (checkout) from an accommodation facility.

Client: A person who meets the conditions for joining the Loyalty Programme, but has not yet joined and accepted the Terms and Conditions of the Loyalty Programme.

Loyalty Programme Member: A person who has joined the Loyalty Programme and who is entitled to the benefits of the Loyalty Programme according to the level of membership obtained and according to these Terms and Conditions. For a detailed list of benefits by membership level and the conditions for their use, visit: www.aminess.com/en/loyalty

“AMI Card” membership level: The basic Programme level assigned to all members upon joining.

“AMI Premium” membership level: The membership level reached after a minimum of 3000 points acquired as a Loyalty Programme member for stays in hotels and campsites participating in the Programme, in the current year (the current year begins on the joining date and reactivates every 12 months). It includes “Premium” benefits, i.e. products and services, in accordance with the relevant benefits list.

Point: Unit value expressed in reward points. Members collect points during their stay at Aminess facilities.

AMI Card/AMI Premium electronic “card”: A member receives an electronic confirmation (by e-mail) as a confirmation of the membership status, according to the membership level obtained.

You can identify as a member at the reception desks of Aminess facilities by providing a personal ID document during a regular check-in, or by providing your e-mail address and password during an online booking at the Aminess website www.aminess.com and at the Loyalty Programme website www.aminess.com/en/loyalty.

Programme membership is not transferable to any other person.

2. PROGRAMME PURPOSE

The Programme’s purpose is to recognise and/or reward Aminess Hotels & Resorts guests. For this purpose, members are awarded Loyalty Programme points for the following:

• Each actual stay, i.e. booked and paid accommodation at an Aminess facility, used and completed at a facility participating in the Programme.

MEMBERS ARE AWARDED POINTS FOR:

• Accommodation at Aminess Hotels; overnight stays with breakfast, half-board, all-inclusive light, and pet accommodation
• Accommodation at Aminess Campsites; overnight stays in mobile homes, pet accommodation in mobile homes, accommodation at pitches (camp lot + price per adult and per child, additional cars, tents and pets)
• Accommodation at Aminess Villas & Residences; overnight stays, pre-booked meals with accommodation, and pet accommodation
• Aminess restaurants and bars (food and beverages)
• Aminess wellness services (massages, treatments, SPA, fitness, etc.)
• Aminess sports centre facilities (for designated services)
• Accommodation packages, unless otherwise stated

* Note: All rendered services must appear on the room invoice.

POINTS CANNOT BE AWARDED FOR:

• Merchandise (restaurants and bars: ice cream, cigarettes; rooms: minibar; wellness: creams, massage oils, etc.)
• Services provided by third-party business partners within or near Aminess facilities (e.g. beauty or hair salons, souvenir shops, massage points, rental of sports equipment and similar complementary services)
• Self-ordering services
• GoAdria and other partner agencies’ services
• Incentives (additional payments) at the time of accommodation booking (fruit basket, water, wine, sun loungers...)
• Required additional payments (e.g. tourist tax, booking fees, etc.)
• Services used and paid in cash or by credit card at external sales points (e.g. hotel restaurant)
• In the event of late cancellation, i.e. if a penalty is charged

POINTS SHALL UNDER NO CIRCUMSTANCES BE EARNED OR AWARDED TO A MEMBER FOR:

• Stays paid exclusively with the points earned within the Loyalty Programme
• Stays booked with tour operators, online travel agencies and various online portals (e.g. Booking.com, Expedia, etc.)
• Stays with discounts for camping cardholders (e.g. ACSI, Avtokampi.si, and others)
• R1 invoices issued to a company owned by the AMI member
• Flat-rate contracts for camping for seasonal guests
• Guests without a booking (walk-in guests)
• Congresses, conventions and group bookings
• Stays booked with coupons/vouchers bought at group sales websites
• Stays booked with gift or prize competition vouchers
• Services used and paid in cash or by credit card at external sales points (e.g. hotel restaurant) which do not qualify for points collection
• Products and services provided by third-party companies (e.g. beauty salons, transfers, excursions, etc.)
• Accommodation bookings related to weddings (more than 5 rooms) and wedding banquets
• Invoices not paid in full

3. MEMBERSHIP CONDITIONS

Loyalty Programme membership is made available to every natural person above the age of 18. Membership in the Programme is free of charge. Individuals may join via the website www.aminess.com/loyalty, directly at the Aminess facility reception desk, during accommodation booking through the Aminess website, or through the Aminess Reservation Centre.

Aminess shall not assume any responsibility to a Loyalty Programme member for their inability to take advantage of the Programme benefits if the data submitted by the Loyalty Programme member is incorrect or incomplete.

If there is no activity under the Loyalty Programme member’s ID number within three years, all previously collected points on the member’s account shall be deleted, allowing the member to start collecting new points during the next stay.

A member may terminate their membership in the Loyalty Programme in writing at any moment and without stating a reason. This implies the withdrawal of a member from the Loyalty Programme, which will permanently terminate the existing relationship between the member and the Loyalty Programme, along with all benefits related to the Loyalty Programme membership.

3.1. EARNING AND COLLECTING POINTS

Points earned in the manner described in Article 3 of these Terms and Conditions are added to the profile of the Loyalty Programme member. Points are NOT awarded for stays prior to the date of registration in the Programme and before the launch of the Loyalty Programme (1 April 2018).

Depending on the membership level, the point-awarding system is subject to the following conditions:

• AMI Card: 1 point for every €1
• AMI Premium: 1 point for every €1

If a stay has been booked using both points and standard currency, points will be awarded only for the value paid in currency, not the value paid with points.

To earn points and enjoy the benefits of the AMI Card and AMI Premium Programme, members are obliged to identify themselves at the relevant accommodation reception desk in order to ensure that the personal information of the person checking in matches the information of a registered Loyalty Programme member. Members identify themselves by providing identity documents at the reception desk for registration purposes.

Points will be credited automatically to a member’s account for services used within the Loyalty Programme which are charged to the room. Points will not be credited for used services paid with cash or credit card at external sales points (e.g. hotel restaurant). Points are credited and visible to each member at the Loyalty Programme website within 24 hours of paying the invoice at the reception desk and can only be used during the next stay.

Welcome points are activated after the guest’s first stay and can be used from the second stay onwards.

Collected points can only be credited to the account of the member who personally stayed at the hotel and who used the services for which the Programme awards points.

In the case of accommodation services, points may be credited for a maximum of 5 rooms / 5 pitches / 5 mobile homes / 5 villas / 5 apartments per stay, provided that the owner of the membership card booked all of the accommodation units at the Aminess website: www.aminess.com or through the Aminess Reservation Centre. The Loyalty Programme member must be staying in one of the booked accommodation units. Points cannot be awarded for accommodation units that do not meet the above-mentioned conditions.

Points are NOT awarded in the case of no-show. Points are not collected in the event of late cancellation, i.e. penalty charge.

3.2. AMI MEMBERSHIP LEVELS

In order to obtain membership levels described below, a member must meet the following conditions.

The conditions for obtaining or maintaining the levels of the Programme are as follows:

AMI Card: The basic level, assigned to all members upon joining the Programme.

AMI Premium: A member who during the current year (valid from the date of joining the Programme) stayed at the hotels and campsites participating in the Programme and collected a minimum of 3000 points by staying at participating Aminess facilities.

If there is no activity under the Loyalty Programme member’s ID number within three years, all previously collected points on the member’s account shall be deleted, allowing the member to start collecting new points during the next stay.

3.3. POINTS TRANSFER

Points are not transferable to other members.

3.4. POINTS REDEMPTION SYSTEM

Members can redeem points for discounts only at the reception desk at the time of payment, providing the accommodation was booked directly through the official Aminess channel (www.aminess.com) or via the Aminess Reservation Centre. During the booking process, Loyalty Programme members are entitled to book accommodation at a discounted rate according to the membership price list (AMI price lists). However, it is not possible to redeem collected points in advance for a discount at the time of booking. Points may be redeemed only at the reception desk at the time of payment, and only after the second stay at one of the Aminess facilities.

The following is valid for points redemption:

• For every 25 points collected, an AMI Card member earns a €1 discount.
• For every 20 points collected, an AMI Premium member earns a €1 discount.

You are entitled to a discount on your accommodation unit invoice by redeeming sets of 25 points for AMI Card members and sets of 20 points for AMI Premium members. Example: An AMI Card member earns a discount for collecting 49 points, but can use only 25 points (equivalent to a €1 discount).

Members collect points for services stated in Article 2 (Programme purpose) of these Terms and Conditions, and can redeem them (in the form of a discount) only for accommodation services. It is not possible to receive 100% off accommodation; the maximum discount at once is 95% off the ACCOMMODATION amount on the invoice. Points are collected for the remaining 5% of the amount.

Example 1: The invoice includes only accommodation services for an AMI Card membership level with 1,000 collected points. A maximum of 950 points can be redeemed for accommodation on an existing invoice (equivalent to €38). The remaining 50 points will be credited to the member’s account.

Example 2: The invoice includes both accommodation and additional services.

During the last stay, the guest collected 2,500 points (equal to €100 which the member can use for the current stay). The amount on the invoice for the current stay is €100, of which €90 is accommodation and €10 is wellness / food and beverage services. The guest decides to redeem all points, but according to the Terms and Conditions, it is possible to use points for discounts up to 95% of the accommodation total (€85.50, i.e. 2125 points). The remaining 375 points from previously collected points + 5% accommodation amount from the current stay, which amounts to 4 points + 10 new wellness / food and beverage services points, are credited to the member’s account.

The new point balance totals 389 points, available for use during the next stay.

3.5. THE LOYALTY PROGRAMME WEBSITE

Members can view their points status at any moment at our website www.aminess.com/en/loyalty and through their own profiles created on the same website.

After becoming a Loyalty Programme member via the website www.aminess.com/loyalty, the member receives an activation link by e-mail, followed by a confirmation e-mail containing a Loyalty Programme unique identification number after activation.

After becoming a Loyalty Programme member during the accommodation booking process via the Aminess website, the member receives a confirmation e-mail containing a Loyalty Programme unique identification number.

After becoming a Loyalty Programme member during the accommodation booking process through the Aminess Reservation Centre, the member receives an activation link by e-mail, followed by a confirmation e-mail containing a Loyalty Programme unique identification number after activation.

After receiving the activation e-mail, members who registered at the reception desk must create a password to access their online account. The electronic card contains a non-transferable individual identification number which can be used in combination with an identity document for identification at reception desks of the Aminess Hotels & Campsites. Guests cannot be identified using only a membership card due to the protection of personal data. After check-in at the reception desk, identification by accommodation unit number is sufficient at all sales points within the facilities.

Members shall use the same e-mail address with which they registered for the Loyalty Programme when making future bookings via www.aminess.com.

Upon e-registration, members automatically receive 375 welcome points on their account after their first stay.

In order to take advantage of the benefits, members are required to enter the electronic card’s identification number or the e-mail address linked to their membership while booking accommodation via the website www.aminess.com or Reservation Centre.

Registering several people to one account, as well as registering one person several times is not possible.

The member may not lend, transfer or sell their electronic membership card or they will lose all the rights from the Loyalty Programme.

The electronic membership card is not transferable and can only be used by the card holder who is a member of the Loyalty Programme. The electronic card is the property of Aminess and Aminess reserves the right to deactivate or decline the membership card if the member is not using the card in accordance with the membership Terms and Conditions or is using the card contrary to them.

The member is responsible for all activities related to their card account.

In the event of death of a Loyalty Programme member there will be no membership rights transfer to other persons and the membership is automatically terminated.

The membership card does not have an expiry date.

4. BENEFITS AND USE OF BENEFITS

Benefits may be used during all stays booked via the website www.aminess.com or through the Aminess Reservation Centre under the name of the Loyalty Programme member.

In addition to the benefits gained by collecting points, members can take advantage of various other benefits on additional services within the Aminess facilities, as well as access the discounted accommodation rates using the AMI price lists. For the list of all benefits and possible restrictions regarding their use, visit the Loyalty Programme website at www.aminess.com/loyalty.

Complaints on the services on the benefits list can be made only upon submitting the retail receipt from the facility where the Loyalty Programme member received the service or product at the time of receipt issuance.

The Aminess Loyalty Programme benefits can only be used if they are listed on the current List of benefits, at the website www.aminess.com/loyalty or in other special publications of the Aminess Loyalty Programme.

Stays and benefits of the Aminess Loyalty Programme cannot be transferred to accounts of other Loyalty Programme members (existing or newly created).

Advancement to the next membership level occurs automatically once a member has collected a minimum of 3,000 points within the current year, beginning with the registration date.

5. DATA PRIVACY

The purpose of collecting and processing personal data

Aminess processes personal data of its members for the following purposes:

• Joining the Programme and entitlement to benefits and discounts
• Monitoring the manner and frequency of the card usage to improve and develop services
• Sending marketing communications about Aminess benefits and special offers
• Service quality surveys
• Segmentation purposes
• Sending advertising materials
• Guest satisfaction surveys
• Communication via e-mail

Personal data processing for the purposes of member identification and use of discount is necessary and is based on the business relationship between the member and Aminess. Therefore, at the member’s request for deletion of their personal data, the membership in the Programme will be terminated.

The member is entitled to object to personal data processing for marketing purposes by sending a notification to the e-mail address privacy@aminess.com. In such a case, their personal data will no longer be processed for the stated purposes.

RECIPIENTS OF PERSONAL DATA

The issuer will forward the personal data of the member to other recipients only by the virtue of a legal obligation, i.e. at the reasonable request of an authorised public authority. Where necessary, personal data may also be transferred to reliable partners (data processors) for the purpose of enabling customer support, IT system maintenance or a similar purpose with obligatory measures of confidentiality and personal data protection.

PERSONAL DATA RETENTION PERIOD

Aminess will process the personal data of its members during the period of membership in the Programme. After the termination of the Programme membership (either by cancellation from the member or discontinuation of the Programme by Aminess), Aminess will no longer process the personal data of the member.

THE RIGHTS OF THE MEMBER REGARDING PERSONAL DATA PROCESSING

According to the applicable provisions of personal data protection, the member is entitled to the following:

• Access to personal data
• Rectification of personal data
• Erasure of personal data
• Restriction of personal data processing
• Data portability (where applicable)
• The right to lodge a complaint with a supervisory authority

The member shall notify Aminess of any changes in personal data.

CONTACT INFORMATION FOR THE PROTECTION OF PERSONAL DATA

For requests, complaints or inquiries related to the processing and protection of personal data, members can contact us at the e-mail address privacy@aminess.com.

In accordance with the applicable legislation regulating personal data protection, any requests/inquiries will be attended to as soon as possible and no later than within 30 days of their receipt.

Data protection officer contact information:

e-mail: privacy@aminess.com

Address: Škverska 8, 52466 Novigrad (Istria), Croatia

6. AMENDMENTS TO LOYALTY PROGRAMME TERMS AND CONDITIONS

Aminess reserves the right to change the conditions of participation in the Loyalty Programme, as well as the provisions of these Terms and Conditions at any time. When changing the conditions of participation in the Loyalty Programme, Aminess will take into account the interests of the Loyalty Programme members. The amended conditions will become an integral part of these Terms and Conditions. Upon announcement of the changes regarding participation, Aminess will highlight this provision.

Aminess may amend and supplement the provisions of these Terms and Conditions as necessary. Aminess reserves the right to terminate the Loyalty Programme or substitute it with any other loyalty-rewards programme at any time and without providing a reason. Aminess shall take all necessary steps in order to notify its members about changes to or the termination of the Programme in due time, and shall not be held responsible for any possible loss or damage to members upon the entry of the above changes into force. After the termination of the Loyalty Programme, membership in the Loyalty Programme shall be terminated automatically. The electronic membership card shall be deactivated.

The termination or substitution of the Loyalty Programme does not constitute valid grounds for claim for damages by Loyalty Programme members.

In the event of a dispute between Aminess and a Loyalty Programme member, the law applicable is Croatian law. All potential disputes regarding the provisions and application of these Terms and Conditions will primarily be resolved by mutual agreement, and if not possible, the local jurisdiction having authority will be determined by reference to the location of Aminess’s registered office.

The current version of the Loyalty Programme Terms and Conditions is available at the Loyalty Programme website www.aminess.com/loyalty.

7. PROGRAMME INFORMATION

For all information about the Loyalty Programme, visit the website: www.aminess.com/loyalty.

For all questions about membership, including notifications of changes to personal data or any other membership information, members can contact us at the following e-mail: info-loyalty@aminess.com.

These Terms and Conditions come into force on the date of adoption.